Have questions?
We have answers!
Everything you need to know about the product and billing.
Orders & Purchases
Where is my order?
Once you’ve paid, we’ll start preparing your order. Within a maximum of 24 hours, we’ll add the tracking number to your order and you’ll receive an email with it.
You can also check the status of your order on the “Track Order” page.
What if there is a problem with my order?
All my orders are shipped sealed. Please, to make any claim, take a photo of the unsealed package and I will gladly resolve or resend anything for free. Thats on me.
Do you offer? bulky discount?
Yes, you can see them on each Product Page. The more you buy, the more you save.
Account
Can you delete my order after receiving it?
Of course! My website is hosted by an offshore company that ignores any lawsuits or requests. However, if you feel more comfortable with me deleting everything after receiving the package, I will gladly do so.
How do I cancel my account?
Just email me. I will fully delete it.
Shipping & Tracking
What if the order gets lost?
Simple. I will reship it for free.
My order hasn't arrived yet. Where is it?
We add the tracking number to every order so you can check where it is.
Fees & billing
What are my payment options?
I only accept payments via cryptocurrency. This is the safest method for me. It might seem a bit challenging for someone new at first, but I promise it’s very easy. You can check out a Cash App tutorial here.
You can also email me at @ and I will gladly help you.
How long does it take for the payment to be completed?
I use a secure Bitcoin node hosted by myself. I do not rely on any third-party company, so I am the only one who knows what is sent and where. Payment completion is automatic.
Other
Will I receive a notification?
Yes. Via email.
Where can I get more information?
You can email me at info@nexuspharmausa.com